FAQ
**Frequently Asked Questions (FAQ)**
Q: Are DogLeads® products safe for my dog?
A: Yes! All DogLeads® products are crafted from non-toxic, pet-safe materials and undergo strict quality checks. They are designed with your dog's safety in mind, ensuring reliable performance and peace of mind.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong typically takes 3–7 business days. International orders may take 7–21 business days, depending on customs and location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email, which you can use to monitor your package on the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@DogLeads.shop with photos. We will promptly provide a replacement or refund.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.
**Contact Information**
📞 Phone: +85231040300
🏢 Address: FORNARI INTERNATIONAL LIMITED, 72 Hoi Yuen Road, Flat B 11/F Lladro Centre, Kwun Tong Kowloon, Hong Kong
✉️ Email: service@DogLeads.shop
Q: Are DogLeads® products safe for my dog?
A: Yes! All DogLeads® products are crafted from non-toxic, pet-safe materials and undergo strict quality checks. They are designed with your dog's safety in mind, ensuring reliable performance and peace of mind.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong typically takes 3–7 business days. International orders may take 7–21 business days, depending on customs and location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email, which you can use to monitor your package on the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@DogLeads.shop with photos. We will promptly provide a replacement or refund.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.
**Contact Information**
📞 Phone: +85231040300
🏢 Address: FORNARI INTERNATIONAL LIMITED, 72 Hoi Yuen Road, Flat B 11/F Lladro Centre, Kwun Tong Kowloon, Hong Kong
✉️ Email: service@DogLeads.shop